CRM

Diapers.com: amazing brand experience

by Michiel Maandag on May 13, 2010 · 0 comments

“We deliver everything but the baby” is the slogan of Diapers.com. A great one! And indeed they do deliver everything but the baby. We use Diapers.com a lot. We just love the site. The layout is easy, the font is friendly and everything is somewhat playful. Diapers.com has a smart approach to get you to [...]

Great CRM in practice at The Roosevelt Hotel in NYC

by Michiel Maandag on February 15, 2010 · 0 comments

Here is a great example of wonderful CRM in practice. We have enjoyed the breakfast buffet at The Roosevelt Hotel in the past and decided to return on Valentine’s Day. After we got seated we found out that the great omelet grill was not there anymore. I asked one of the waiters what happened and [...]